Watch an agent's session

Watch shows what an agent does on a step of a case, or on a task of a BPMN process, read-only and live. Any member of the project’s staff can watch the sessions of the cases and processes they can open.

Opening Watch

• On a case, press Open its session on the card of a step an agent works, or of a step whose agent asked a question.
• On a process instance’s page, press Open its session on the card of a task an agent works or drafts, or whose agent asked a question.
• On the Work page, under Agents at work, pick an agent and press Watch on a run of one of its steps or tasks. A run on a work item, which the agent took from a queue or was handed, has no Watch.

The page is titled Watching and the agent’s name. Under it are the step, the case and “read-only”. The breadcrumb reads Cases, the case’s number and Watch, and Back to the case returns to the case. For a process’s task, the breadcrumb reads Processes, the instance’s number and Watch, the line under the title names the task, the process and “read-only”, and Back to the process returns to the instance.

While the step is open, new entries appear as the agent works. Once the step is no longer open, the page says “This step is no longer open. Its session shows as it ended.” For a process’s task it says “This task is no longer open. Its session shows as it ended.”

What it shows

The session reads like a chat, with no box to type in:

• the step starting: “Started” and the step’s name;
• the agent’s own words, and its questions when it raises a hand;
• the messages people sent it, and the answers it got;
• one line for each thing the agent does, such as “Read file”, “Wrote file”, “Searched the case’s files”, “Searched the web for …”, “Read a page on site”, “Used the browser on site”, “Ran a command”, “Searched the policies”, “Followed a procedure”, “Handed part of the work to a helper”, “Reported its result”, or “Used a tool”;
• the policy pages it read, such as “Read Credit policy 2026”, with the page;
• its plan, as “Updated its plan: 2 of 5 done”;
• “Paused”, “Finished a turn”, and “The agent’s session failed.” when it failed.

What it does not show

Watch shows the case’s work, not the agent’s machinery. It never shows:

• the agent’s configuration, prompt, model or cost;
• which skill it followed, or the skill’s text: a skill shows only as “Followed a procedure”;
• knowledge bases as such: a page read shows as its policy and page;
• tools’ settings or their results, MCP servers, connections or credentials;
• the agent’s thinking, or the text of its step’s setup.

Keel records each time someone watches a session, as it records each time someone opens a case.

When Watch cannot show a session

Message	Why
This step has no agent session.	No agent worked this step. A process’s task says This task has no agent session.
The agent’s session cannot be reached now.	A temporary problem. Press Try again.
Nothing to show yet.	The agent’s session has not started, or has done nothing yet.
Watch cannot show this session., with “You cannot watch this session.” under it	Keel refused to show it to you.
This case does not exist, or it is not this project’s, with Back to cases	The link is wrong. For a process, This process does not exist, or it is not this project’s, with Back to processes.